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“Today, brands with a purpose are more important than ever. People want to support companies that embrace corporate responsibility.”

Vice President Responsible Business, Inge Huijbrechts
    description
    IT’S ALL ABOUT YOU

    Think
    People

    We care about our guests and our people. People are the driver of a successful hospitality business. Our 43,700 hoteliers make Every Moment Matter for our guests and deliver unique Yes I Can!sm hospitality.

    1 %
    Employee
    satisfaction
    1 Years
    One of the
    World's
    Most Ethical
    Companies
    1 +
    SafeHotels
    Certified
    hotels
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    CREATING SHARED VALUE

    Think
    Community

    With a presence in over 80 countries, we try to maximize the positive impact of our business on local people and meet the social needs of the surrounding communities.

    1 M
    Donated to
    charity
    1
    Volunteer
    hours
    1
    People provided with
    safe drinking
    water for life
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    CARING FOR OUR FUTURE

    Think
    Planet

    In a world collaborating to fight global warming and water scarcity, our goal is to minimize Rezidor’s environmental footprint without compromising guest comfort.

    1 %
    Energy
    saving
    1 %
    Water
    Saving
    1
    Tons CO2
    offset & trees
    planted
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    TOGETHER WE CAN ACHIEVE MORE

    Global
    Context

    As a responsible leader in the industry, we are conscious that our Responsible Business targets and actions need to contribute to important global goals and frameworks.

    GRI 4
    Global Reporting
    Initiative
    UN
    Global Compact
    & CEO Water
    Mandate
    SDG
    Un Sustainable
    Development
    Goals
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    PEOPLE ARE OUR CORE CAPITAL

    Think
    People

    Keeping hotel guests and employees safe is an essential part of our business. We ‘Always care!’ by involving every employee at every level in maintaining a safe and secure environment for all. Our 8th consecutive listing as a World’s Most Ethical Company underscores Rezidor's commitment to leading ethical business standards and practices, ensuring long-term value to key stakeholders. Rezidor is committed to Balanced Leadership focusing on female and diverse talent. We offer a range of tools to help each employee realize their full potential and always focus on putting our guest center stage.

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    CONTRIBUTING TO LOCAL COMMUNITIES

    Think
    Community

    Rezidor is a service-based business which uses local natural and social resources. As such, we try to make the relationship between our business and the communities where we operate beneficial to both. To meet the social needs of the communities in which we operate, Rezidor hotels contribute by providing volunteer assistance and funding. In 2016, Rezidor gave over €1.2m in cash and in-kind donations to the World Childhood Foundation, Just a Drop, and local charities.

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    MINIMIZING ENVIRONMENTAL IMPACT

    Think
    Planet

    As a pioneer of sustainability, Rezidor adopted the hotel industry’s first environmental policy in 1989. We followed with the first comprehensive Responsible Business program in 2001. Since then we have gradually developed various environmental actions and launched Think Planet in 2012. Think Planet covers the environmental actions of the business including energy efficiency, carbon footprint reduction, water conservation, waste management and sustainable procurement. Our goal is to minimize Rezidor’s environmental footprint without compromising guest comfort.

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    BUILDING BRIDGES

    Sustainable
    Brands

    Each of our leading hotel brands has a specific area of Responsible Business that it highlights through various steps of the guest experience. The Sustainable Brands focus fits with each brand’s identity, so that it becomes natural for our guests to understand and get involved in the hotel’s Responsible Business activities. The Rezidor Hotel Group is an active member of Sustainable Brands International, the leading global community of forward-thinking businesses that combine sustainability and brand strategy.

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    EXPERIENCE PROVIDES REASSURANCE

    Safety
    Security

    Our safety and security programs are perpetually evolving to allow us to provide safe accommodation to travellers and stable employment for our employees.

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    RECOGNIZED BY EXTERNAL EXPERTS

    SafeHotels
    Alliance

    160 Rezidor hotels are the first to be externally validated with SafeHotels Alliance. The certification simplifies and improves duty of care due diligence in safety & security, and is increasingly being embraced by clients.

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    A WINNING FORMULA

    TRIC=S

    In Rezidor, Safety & Security relies on a proactive, decentralized, and dynamic responsibility of hotels. The widely recognized good practice of TRIC=S enabled us to support our growing number of hotels in many different locations.

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    ISSUE PREPAREDNESS AND COMMUNICATIONS

    Crisis
    Management

    In 2016, we needed to draw on our crisis management expertise more often, and much closer to home than ever before. Alongside our focus on preparedness & crisis management, we continue to provide a live issues management service to all our hotels and guests.